CX In Financial Services 2022

CX in 2022 :

What will change for Financial Services in Africa?

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Date: 3 March 2022

Time: 14:00-15:00 SAST

Venue: Virtual

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It’s 2022 already. While challenge and change defined 2020, 2021 was about accepting and adapting to change. But what does ‘normal’ look for financial services like this year?

Customers have embraced the ease and convenience of digital banking while craving for the connection of personal interactions from financial advisors for fintech companies, this reinforces the need for a seamless omnichannel strategy that speaks to the digital-first customer. All while navigating through rapidly growing technologies that help deliver a personalized experience in the distribution of financial products and services.

In this webinar, we’ll explore:

The major financial services and market trends that will drive the growth of CX in 2022
How African businesses are aiming to delight fintech customers at scale by pivoting from multi-channel to an omnichannel approach
How they manage the growing churn by offering customers instant support without overburdening their agents

Join us to know more

Panelists

Vivek Ethiraj

Head Presales, MEA
@ Freshworks

Nthabeleng Mohapi

Service Designer
@ Nedbank

Ngoni Sandengu

Head - Personalisation
@ Stanbic Bank

Yudhvir Seetharam

Head of Analytics, Insights and Research,
@FNB Business

Akhona C. Bashe

Head: Fintech Integration
@ Liberty Group South Africa

Agenda

14:00-14:05 SAST

CX in 2022 : What will change for Financial Services in Africa?

14:05-14:50

Panel discussion by:
Vivek Ethiraj: Head Presales, MEA@Freshworks

Nthabeleng Mohapi: Service Designer@Nedbank

Akhona C. Bashe: Head: Fintech Integration@Liberty Group South Africa

Yudhvir Seetharam: Head of Analytics, Insights and Research,@FNB Business

Ngoni Sandengu: Head – Personalisation@Stanbic Bank

Questions and Answers

14:50 – 14:55

Closing Remarks

14:55-15:00

Who should attend ?

Head of Customer Experience
Head of Customer Strategy
Chief Information Officers
Chief Digital Officers
Chief Technology Officer

Chief Financial Officers
Head of Customer Satisfaction
Head of Customer Loyalty
Head of Fintech
Head of Voice of the Customer

Call Center Managers
Payment Systems Managers
Digital Banking Managers

Watch On Demand

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