CX in 2022 :

What will change for Financial Services in Africa?

Date: 3 March 2022

Time: 14:00-15:00 SAST

Venue: Virtual

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It’s 2022 already. While challenge and change defined 2020, 2021 was about accepting and adapting to change. But what does ‘normal’ look for financial services like this year?

Customers have embraced the ease and convenience of digital banking while craving for the connection of personal interactions from financial advisors. For fintech companies, this reinforces the need for a seamless omnichannel strategy that speaks to the digital-first customer. All while navigating through rapidly growing technologies that help deliver a personalized experience in the distribution of financial products and services.

In this webinar, we’ll explore:

  • The major financial services and market trends that will drive the growth of CX in 2022
  •  How African businesses are aiming to delight fintech customers at scale by pivoting from multi-channel to an omnichannel approach
  • How they manage the growing churn by offering customers instant support without overburdening their agents

Who should attend ?

Target Audience includes C-Level Executives from financial institutions in Africa.

  • Head of Customer Experience
  • Head of Customer Strategy
  • Chief Information Officers
  • Chief Digital Officers
  • Chief Technology Officer
  • Chief Financial Officers
  • Head of Customer Satisfaction
  • Head of Customer Loyalty
  • Head of Fintech
  • Head of Voice of the Customer
  • IT Infrastructure Managers
  • IT Security Managers
  • Governance, Risk and Compliance Managers
  • Payment Systems Managers
  • Digital Banking Managers
  • Delivery Channel Managers
  • Chief Investment Officers
  • Operational Risk Managers
  • IT Managers
  • Call Center Managers

Agenda

Days
Hours
Minutes
Seconds

CX in Banking & Financial Services Webinar Registration | 3 March 2022 | Virtual

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