It’s 2022 already. While challenge and change defined 2020, 2021 was about accepting and adapting to change. But what does ‘normal’ look for financial services like this year?
Customers have embraced the ease and convenience of digital banking while craving for the connection of personal interactions from financial advisors. For fintech companies, this reinforces the need for a seamless omnichannel strategy that speaks to the digital-first customer. All while navigating through rapidly growing technologies that help deliver a personalized experience in the distribution of financial products and services.
In this webinar, we’ll explore:
The major financial services and market trends that will drive the growth of CX in 2022
How African businesses are aiming to delight fintech customers at scale by pivoting from multi-channel to an omnichannel approach
How they manage the growing churn by offering customers instant support without overburdening their agents