CX in Banking & Financial Services| Africa

Customer Experience in Banking & Financial Services Webinar Register Below Webinar

When

25 November 2021

Time: 13:00 -16:00 CAT

VIRTUAL

South African Standard Time (CAT)

Customer Experience in Banking & Financial Services

The Customer Experience in Banking & Financial Services webinar will cover:

Enhancing customer experience in financial services

Personalisation in Finance & Banking

Mitigating cybersecurity risks while improving customer experience in finance and banking

Role of AI in Financial Services

OUR AUDIENCE

Target Audience includes C-Level Executives from financial institutions in Africa. Designations includes the following among others:

Head of Compliance
Head of Risk
Chief Information Officers
Chief Digital Officers
Chief Technology Officers
• Head of Customer Experience

Chief Investment Officers
Chief Financial Officers
Heads of Investment
Investment Bankers
Head of Fintech

Insurance Technologies Managers
IT Managers
IT Infrastructure Managers
IT Security Managers
Governance, Risk and Compliance Managers

Payment Systems Managers
Digital Banking Managers
Call Center Managers
Delivery Channel Managers
Operational Risk Managers

C-level executives

25%

IT Leaders

60%

Middle Management

15%

Speakers

Seats

Customer Experience in Banking & Financial Services Webinar | Agenda

Networking Lounge /Round Table Discussions

13:00 -13:25

Opening Remarks

13:25-13:30

PRESENTATION: Enhancing customer experience in financial services

13:30-13:55

Ajish Pillai: Growth Director ME & Africa @ Insider

PRESENTATION: AI-Driven CX in Fintech Industry

13:55-14:20

Charl Strauss: Senior Solutions Architect @ SafriCloud

PRESENTATION: Simplifying the complexity - while still maintaining the human connection

14:20-14:45

Matt Harman: Senior Account Executive @ Zendesk

There is a high degree of complexity and emotion within Financial Services. The challenge to make this seem effortless while yet resolving issues efficiently is not trivial. Join us to see how we help organisations achieve this in a practical way.

PANEL DISCUSSION: Question & Answer Session

14:45-15:15

Ajish Pillai, Growth Director ME & Africa @ Insider

Hassen Mouffok,Senior Sales Manager @ Zendesk

Shaun Cothill,Business Development Manager @ SafriCloud

Faheem Ali,Chief Risk Office @ Musoni Microfinance Ltd

Closing Remarks

15:15-15:20

Networking/Round Table Discussions

15:20-

Meet Our Speakers

Ajish Pillai

Growth Director ME & Africa, Insider

Matt Harman

Senior Account Executive, Zendesk

Hassen Mouffok

Senior Sales Manager, Zendesk

Shaun Cothill

Business Development Manager, SafriCloud

Charl Strauss

Senior Solutions Architect, SafriCloud

Faheem Ali

Chief Risk Officer, Musoni Microfinance Ltd

Customer Experience in Banking & Financial Services Webinar Registration | 25 November 2021 | Virtual

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